30-Day Returns
Kingdom States offers a 30-day returns period for eligible products. Please contact us within 30 days of receiving your order if you wish to request a return.
Returned products must be unused and in their original condition. Where applicable, they must also be returned in their original packaging with any manufacturer, hygiene or security seals intact. Proof of purchase may be required.
Free Returns
Return postage is free for approved eligible returns.
Please email support@kingdomstates.com before returning anything. We will confirm whether the product is eligible and provide the appropriate return instructions.
Please do not return products directly to the manufacturer or send anything without first contacting us, as this may delay your refund.
Health, Hygiene and Consumable Products
For health protection, hygiene and product-safety reasons, sealed medicinal, personal-care, beauty, hygiene-sensitive or consumable products are not eligible for a change-of-mind return once they have been opened, used or unsealed after delivery.
This restriction does not affect your statutory rights if a product is faulty, damaged, misdescribed or incorrectly supplied.
Online Order Cancellation Rights
For eligible online purchases, you normally have the right to notify us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods after notifying us.
Our 30-day returns policy provides additional time for eligible products, subject to the conditions stated in this policy.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at support@kingdomstates.com.
Please include your order number and details of the problem. Photographs may be requested where appropriate.
We will arrange an appropriate resolution and cover the return cost where a return is required. Nothing in this policy affects your statutory consumer rights.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be made to the original payment method. We aim to process refunds without undue delay and normally within 1-2 days of receiving the returned goods or acceptable evidence that they have been sent back.
Your bank or payment provider may require additional time to place the funds into your account.
Where required by law, any standard outbound delivery charge paid with the original order will also be refunded. Additional costs for an upgraded or premium delivery service are not refundable beyond the cost of the standard delivery option.
Sale and Promotional Items
Sale and promotional items receive the same statutory protections as full-price products. Change-of-mind returns remain subject to the eligibility conditions within this policy.
Exchanges
If you require a different product or variant, please contact us. Exchanges are subject to availability.
Where a direct exchange is unavailable, we may arrange a return and refund so that a new order can be placed.
How to Request a Return
To request a return, email:
Please include your order number, the product you wish to return and the reason for your request. We will confirm eligibility and provide the relevant return instructions.